Shipping & Returns

How to order

Every Golden Motif product can be bought through our Etsy shop, GoldenMotifEU. Checkout is handled securely by Etsy, and Etsy's Purchase Protection applies to eligible orders. Each product page on this site has a "Buy now on Etsy" button that takes you to the matching listing.

For wholesale, bulk or custom orders, please contact us and we will send a tailored proposal.

Production and delivery time

• Shoes and boots are made to order. Manufacturing takes 6 to 8 working days, and delivery takes 6 to 9 days after production.
• Other items usually ship within 7 to 20 business days, depending on the item.
• Custom and made-to-order pieces may take up to 3 to 4 weeks. Bulk orders can take longer, and we confirm the timeline once we understand your needs.

Because each pair of shoes is crafted especially for you, please allow time for our artisans to make your order.

Delivery

We ship worldwide via insured carriers. International delivery typically takes 7 to 14 business days depending on the destination. Customs duties and taxes, if applicable, are the responsibility of the buyer.

Returns and exchanges

• Returns and exchanges are accepted within 14 days.
• Buyers are responsible for return postage costs.
• If the item is not returned in its original condition, the buyer is responsible for any loss in value.

Please contact us before sending anything back, so we can help with sizing questions or any problem with your order.

Made-to-order and colour requests

Our shoes and boots can be made in your preferred leather colour or shade. Please message us before placing your order to discuss colour and available leather options. Customisation is subject to leather availability.

Looking for something else? See our FAQ or materials and care guide.