Frequently Asked Questions

All products are sold through our Etsy shop, GoldenMotifEU, with secure checkout and Etsy's buyer protection. Each product page on this site has a Buy now on Etsy button that links to the listing. For wholesale or bulk orders, contact us.

Many of our bags, wallets, aprons and belts are made from full-grain leather, including crazy horse leather. Our shoes and boots use full-grain genuine leather, and some pairs are in suede. The leather type is listed on each product page.

Keep your leather goods dry and store them in the dust bag provided. Clean with a soft cloth and apply a quality leather conditioner every 3 to 6 months. Avoid prolonged sunlight to prevent fading. Suede should be brushed gently with a suede brush and protected with a suede spray, and should not be treated with balms.

Yes. We welcome custom orders for corporate gifting, hotel amenities, restaurant aprons and bespoke personal pieces. Contact us with your requirements and we will provide a tailored proposal.

Most orders ship within 7 to 20 business days, depending on the item. Shoes and boots are made to order: manufacturing takes 6 to 8 working days and delivery takes 6 to 9 days after production. Custom and made-to-order pieces may take up to 3 to 4 weeks. Bulk orders can take longer, and we confirm timelines once we understand your needs.

Yes, we ship worldwide via insured carriers. International delivery typically takes 7 to 14 business days depending on the destination. Customs duties and taxes, if applicable, are the responsibility of the buyer.

Returns and exchanges are accepted within 14 days. Buyers are responsible for return postage costs, and if an item is not returned in its original condition the buyer is responsible for any loss in value. Please contact us before sending anything back.

Our shoes and boots are available in EU men's sizes 38 to 49, including half sizes. A size conversion chart is included in the photos on each shoe and boot page.

Yes. You can request your preferred leather colour or shade. Please message us before placing your order to discuss colour and available leather options. Customisation is subject to leather availability.

Every Golden Motif product is carefully wrapped and placed inside a premium-quality dust cover made from soft, breathable fabric, to protect it from dust, moisture and scratches in transit.